FAQ - Frequently Asked Questions
What is your question...
What is The RISE?
This sounds cool, but is anyone actually buying tickets?
Is The RISE scary?
How do you keep all of the pumpkins from rotting all month long?
What do you do with all those pumpkin guts?
Can I use my library pass?
How long does it take to carve your Jack O'Lanterns?
What else is there to do at The RISE?
Can I bring my pet?
I'm excited about The RISE. When is it?
Is The RISE an inside or outside event?
Are all of your Jack O'Lanterns real pumpkins?
Is parking free?
What happens if it rains?
Do I need to buy my tickets ahead of time?
How long does it take to experience The RISE?
Can my 2 year old come for free?
Can I bring a tripod or monopod?
Are strollers or wheelchairs allowed?
Can I change my ticket date / time?
Where is the RISE located? How do I get there?
What happens if I'm running late due to traffic?
Do you offer Military discounts?
Does my 2 year old (or under 2) need a ticket?
Do you have group rates?
How much are tickets?
When do tickets go on sale?
I have tickets for The RISE and need to add one or two more but it's now sold out for my timeslot. What do I do?
Do I have to buy a pass to Old Westbury Gardens or Descanso Gardens in addition to my RISE ticket?
How do I get discount tickets?
I missed my date. Can I use my tickets for another day?
My tickets won't print. What am I supposed to do?
Members: Is it free for members of Old Westbury Gardens, Descanso Gardens, or members of American Horticultural Society?
What dates/times are still available?
I never got the email with my tickets after I placed my order. How do I obtain my tickets?
The timeslot doesn't say SOLD OUT or WAIT LIST ONLY but when I click on it there are no more General Admission tickets. What's the deal?
I purchased vouchers on Groupon, LivingSocial, AmazonLocal, or Travelzoo. Do I need to redeem them for tickets to The RISE? How do I do that?
Your website is not allowing me to select the number of tickets I want. Why?
How do I obtain a refund?
I signed up to receive a promocode but haven't heard back.
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