FAQ - Frequently Asked Questions
What is your question...
What is The RISE?
This sounds cool, but is anyone actually buying tickets?
I'm excited about The RISE. When is it?
Is The RISE scary?
What do you do with all those pumpkin guts?
What else is there to do at The RISE?
Can I bring my pet?
What happens if it rains?
Can my 2 year old come for free?
Is The RISE an inside or outside event?
How long does it take to carve your Jack O'Lanterns?
How do you keep all of the pumpkins from rotting all month long?
Are all of your Jack O'Lanterns real pumpkins?
Can I bring a tripod or monopod?
Are strollers or wheelchairs allowed?
Can I use my library pass?
Is parking free?
Do I need to buy my tickets ahead of time?
How long does it take to experience The RISE?
What happens if I'm running late due to traffic?
Do you offer Military discounts?
When do tickets go on sale?
Can I change my ticket date / time?
I have tickets for The RISE and need to add one or two more but it's now sold out for my timeslot. What do I do?
Does my 2 year old (or under 2) need a ticket?
Do you have group rates?
Do I have to buy a pass to Old Westbury Gardens or Descanso Gardens in addition to my RISE ticket?
How much are tickets?
My tickets won't print. What am I supposed to do?
Members: Is it free for members of Old Westbury Gardens, Descanso Gardens, or members of American Horticultural Society?
Where is the RISE located? How do I get there?
How do I get discount tickets?
What dates/times are still available?
I never got the email with my tickets after I placed my order. How do I obtain my tickets?
The timeslot doesn't say SOLD OUT or WAIT LIST ONLY but when I click on it there are no more General Admission tickets. What's the deal?
I purchased vouchers on Groupon, LivingSocial, AmazonLocal, or Travelzoo. Do I need to redeem them for tickets to The RISE? How do I do that?
Your website is not allowing me to select the number of tickets I want. Why?
How do I obtain a refund?
I signed up to receive a promocode but haven't heard back.
I missed my date. Can I use my tickets for another day?
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