FAQ - Frequently Asked Questions
What is your question...
How much are tickets?
Is The RISE scary?
How do you keep all of the pumpkins from rotting all month long?
What is The RISE?
What else is there to do at The RISE?
How long does it take to experience The RISE?
This sounds cool, but is anyone actually buying tickets?
What happens if it rains?
Is parking free?
What do you do with all those pumpkin guts?
Members: Is it free for members of Old Westbury Gardens, Descanso Gardens, or members of American Horticultural Society?
I'm excited about The RISE. When is it?
Are all of your Jack O'Lanterns real pumpkins?
When do tickets go on sale?
Do I have to buy a pass to Old Westbury Gardens or Descanso Gardens in addition to my RISE ticket?
Can I use my library pass?
Can I bring my pet?
Do I need to buy my tickets ahead of time?
Do you offer military discounts?
Can my 2 year old come for free?
Can I change my ticket date / time?
I have tickets for The RISE and need to add one or two more but it's now sold out for my timeslot. What do I do?
What happens if I'm running late due to traffic?
Can I bring a tripod or monopod?
Are strollers or wheelchairs allowed?
How long does it take to carve your Jack O'Lanterns?
The timeslot doesn't say SOLD OUT or WAIT LIST ONLY but when I click on it there are no more General Admission tickets. What's the deal?
Is The RISE an inside or outside event?
I missed my date. Can I use my tickets for another day?
Do you have group rates?
What dates/times are still available?
How do I get discount tickets?
I purchased vouchers on Groupon, LivingSocial, AmazonLocal, or Travelzoo. Do I need to redeem them for tickets to The RISE? How do I do that?
Your website is not allowing me to select the number of tickets I want. Why?
My tickets won't print. What am I supposed to do?
Where is the RISE located? How do I get there?
I never got the email with my tickets after I placed my order. How do I obtain my tickets?
How do I obtain a refund?
I signed up to receive a promocode but haven't heard back.
Does my 2 year old (or under 2) need a ticket?
Do you offer Military discounts?
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