Contact Us

Have a question? Check if your question is here first: FAQ Page

The RISE is a RAIN OR SHINE event. All ticket sales are FINAL. We have a NO REFUNDS policy as noted at the time of ticket purchase. Our tickets are transferable so you can give them to your friends or family if you are unable to attend. For more information about our refund and exchange policy, click here.

I never received my Tickets email, Promocode email or my Forgot Password email.
CHECK YOUR SPAM FOLDER FIRST BEFORE FILLING OUT THIS FORM. Our system automatically and immediately sends out these emails. If you did not receive yours it may have been sent to your spam folder. Gmail users: please look for our email in your Promotions folder and move it to your Primary folder to ensure you get our emails moving forward!
I filled out this form and have not heard back from you.
PLEASE CHECK YOUR SPAM FOLDER. Our current response time is 1 business day.  If you haven't received a response within this time and you've checked your spam folder, fill in the form again and BE SURE TO TYPE IN YOUR EMAIL ADDRESS CORRECTLY! We cannot contact you if there is a typo in your email address.

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For the fastest response, please contact us using the form above. When we are outside working at the show, we cannot always return phone calls in a timely manner. You may try to call us during normal business hours at +1 (516) 252-3392. Please remember that if you reach our voice mail, you will receive a faster response by sending an email rather than leaving a voice mail message.